7z77 Privacy Policy
At 7z77, protecting the personal data of every player across Bangladesh is a core commitment. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and what rights you hold over your own data when using the 7z77 platform.
How 7z77 Protects Your Data
We handle your personal information with care and transparency. Here is a summary of the six key principles that guide every data decision made on the 7z77 platform.
Minimal Data Collection
7z77 collects only the personal information that is strictly necessary to provide platform services, process payments via bKash, Nagad, and Rocket, and comply with identity verification requirements. We do not collect data speculatively.
No Sale of Personal Data
7z77 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used solely to operate the platform and fulfil our obligations to you as a player.
SSL Encryption
All data transmitted between your device and the 7z77 platform is protected by industry-standard 256-bit SSL encryption. This ensures that login credentials, payment details, and personal information cannot be intercepted in transit.
Access Controls
Access to personal data within 7z77's internal systems is strictly limited to authorised personnel who require it to perform their job functions. All staff with data access undergo regular training on data protection obligations.
Defined Retention Periods
7z77 does not retain personal data indefinitely. Each category of data is held for only as long as required to fulfil the purpose for which it was collected, or as required by applicable law. Data is securely deleted once the retention period expires.
Your Rights, Your Control
Players based in Bangladesh and beyond retain clear rights over their personal data, including the right to access, correct, and request deletion of information held by 7z77. Our support team at [email protected] handles all data rights requests promptly.
Your privacy matters to 7z77. This Privacy Policy governs the collection and use of personal information on the 7z77 platform (7z77.io). By creating an account or using any 7z77 service, you confirm that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request account closure.
1 Introduction
7z77 is Bangladesh's premier online betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. As part of operating the platform, 7z77 collects and processes certain categories of personal data from registered players and platform visitors. This Privacy Policy sets out our practices with respect to that data in a clear, transparent, and accessible manner.
This Policy should be read alongside the 7z77 Terms & Conditions, which are incorporated by reference. Together, these documents form the full agreement governing your relationship with 7z77 as a platform user. Where any conflict exists between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall prevail.
7z77 takes a data-minimisation approach: we collect only what we need, store it only for as long as necessary, and protect it using industry-standard technical and organisational measures throughout its lifecycle on our systems. This commitment applies equally to the data of all players regardless of which region of Bangladesh they are located in.
2 Data We Collect
7z77 collects personal data in several ways: directly from you when you register or interact with the platform; automatically through your use of the platform; and, in limited circumstances, from third-party service providers such as payment processors and identity verification providers. The categories of data collected are described below.
2.1 Registration Data
When you create a 7z77 account, we collect: your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is required to open and maintain your account, verify your identity, and communicate with you about your account activity.
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and prevent fraud and money laundering, 7z77 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence, together with a proof of address document such as a recent utility bill or bank statement. This data is processed solely for verification purposes and is subject to strict access controls.
2.3 Financial Data
7z77 collects transaction data relating to your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs on our servers; these are handled directly by your payment provider using their own security infrastructure.
2.4 Usage & Behavioural Data
As you use the 7z77 platform, we automatically collect information about your activity, including: games played, bet amounts and outcomes, session duration and timing (recorded in Bangladesh Standard Time, BST UTC+6), pages visited within the platform, features accessed, and crash game cash-out decisions. This data is used to improve platform performance, personalise your experience, and identify potential responsible gaming concerns.
2.5 Technical Data
We collect standard technical information from your device when you access 7z77, including: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, and session cookies. This data is used for platform security, fraud detection, and technical troubleshooting.
2.6 Communications Data
If you contact 7z77 support via live chat or email, we retain records of those communications including your messages, timestamps, and the responses provided by our team. This data is used to resolve disputes, improve our support quality, and maintain accurate records of player interactions.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | Account creation, identity, communications |
| KYC Data | NID, passport, proof of address | Identity verification, fraud prevention |
| Financial Data | Transaction amounts, payment method, timestamps | Payment processing, AML compliance |
| Usage Data | Games played, bets, session duration | Platform improvement, responsible gaming |
| Technical Data | IP address, browser, device type | Security, fraud detection, troubleshooting |
| Communications Data | Support chat logs, email exchanges | Dispute resolution, quality improvement |
3 How We Use Your Data
7z77 uses personal data collected from players for the following specific purposes:
- Account Management: To create, maintain, and administer your 7z77 player account, including processing registration details, updating account preferences, and managing login security.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, and to reconcile transaction records in Bangladeshi Taka (৳).
- Identity Verification: To verify player age (21+), identity, and residential address in compliance with our KYC obligations, and to prevent underage gambling and fraudulent account creation.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account creation, and other prohibited conduct as defined in the Terms & Conditions.
- Platform Personalisation: To tailor game recommendations, promotional offers (including BPL, IPL, and Eid seasonal campaigns), and platform content to your demonstrated preferences and play history.
- Responsible Gaming: To monitor play patterns for indicators of problem gambling behaviour, to administer self-exclusion requests, deposit limit settings, and session time reminders, and to contact players who may need responsible gaming support.
- Customer Support: To respond to your queries, resolve disputes relating to bets and transactions, and maintain a record of your interactions with the 7z77 support team.
- Legal Compliance: To comply with applicable laws and regulations, respond to lawful requests from regulatory authorities, and enforce the Terms & Conditions.
- Platform Improvement: To analyse aggregate usage data and improve the performance, stability, and user experience of the 7z77 platform for all players across Bangladesh.
4 Legal Basis for Processing
7z77 processes your personal data on the following legal bases, depending on the specific processing activity:
4.1 Contractual Necessity
The majority of data processing carried out by 7z77 is necessary to perform our contractual obligations to you as a registered player. This includes processing your registration data, managing your account, facilitating deposits and withdrawals, and providing access to games and betting markets. Without this processing, 7z77 cannot provide the services described in the Terms & Conditions.
4.2 Legitimate Interests
7z77 processes certain categories of data — particularly technical data, usage data, and communications data — on the basis of its legitimate interests in operating a secure, fair, and commercially sustainable platform. These interests include fraud prevention, platform security, product improvement, and responsible gaming monitoring. We balance these interests against your rights and freedoms as a data subject.
4.3 Legal Obligation
Some processing activities are required by applicable law, including KYC identity verification and the retention of transaction records for anti-money laundering (AML) compliance purposes. Where processing is mandated by law, we are required to carry it out regardless of your consent.
4.4 Consent
Where 7z77 wishes to send you optional marketing communications about new games, seasonal promotions (e.g., Eid bonus campaigns, Pohela Boishakh offers, BPL cricket specials), or platform features beyond what is required for service delivery, we will seek your explicit consent before doing so. You may withdraw this consent at any time by updating your communication preferences within your account settings or by contacting [email protected].
5 Data Sharing
7z77 does not sell your personal data to any third party under any circumstances. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
5.1 Payment Processors
To process your deposits and withdrawals, 7z77 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners. These providers process data strictly for payment facilitation and are bound by their own data protection obligations.
5.2 KYC & Identity Verification Providers
7z77 uses third-party identity verification service providers to validate KYC documents submitted by players. These providers receive only the specific documents and data required to perform the verification check. They are contractually prohibited from using this data for any other purpose.
5.3 Game Content Providers
The 7z77 platform hosts games and betting markets supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited technical data (such as a session token and bet data) is passed to the provider's servers to operate the game. These providers do not receive your personally identifiable information such as your name or payment details.
5.4 Legal and Regulatory Authorities
7z77 may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where required by applicable law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or enforce our Terms & Conditions. We will notify affected players of such disclosures where permitted by law.
6 Cookies & Tracking
The 7z77 platform uses cookies and similar tracking technologies to enable essential platform functionality and to improve your experience. The categories of cookies used by 7z77 are as follows:
6.1 Strictly Necessary Cookies
These cookies are essential for the 7z77 platform to function correctly. They maintain your login session, remember your account preferences, and ensure that security tokens are correctly applied during your session. These cookies cannot be disabled without impairing your ability to use the platform.
6.2 Performance & Analytics Cookies
7z77 uses analytics cookies to understand how players use the platform — including which games are most popular, how long sessions typically last, and which features are most frequently used. This data is collected in aggregate and is used solely to improve platform performance and the quality of the 7z77 experience for players across Bangladesh.
6.3 Functional Cookies
Functional cookies allow 7z77 to remember choices you have made — such as your preferred language, display settings, or last-visited game category — to provide a more personalised experience on your return visits.
6.4 Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair core platform functionality. Disabling performance or functional cookies will not prevent you from using 7z77 but may reduce the quality of your experience.
7 Data Retention
7z77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data held by 7z77:
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & account data | Duration of account + 5 years post-closure | Legal compliance, dispute resolution |
| KYC identity documents | 5 years from account closure | AML regulatory requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Usage & game history data | 3 years from last activity | Responsible gaming, dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
When data reaches the end of its applicable retention period, 7z77 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical analysis purposes.
8 Data Security
7z77 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser or app and the 7z77 platform servers.
- Encryption at rest for all sensitive personal data stored in 7z77 databases, including KYC documents and financial records.
- Role-based access controls ensuring that only authorised personnel with a documented business need can access specific categories of personal data.
- Multi-factor authentication requirements for all 7z77 internal staff accounts with access to player data systems.
- Regular automated and manual security audits and penetration testing of the 7z77 platform infrastructure.
- Comprehensive incident response procedures, including a defined breach notification process under which affected players would be informed without undue delay in the event of a significant data breach.
While 7z77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 7z77 accounts and to enable two-factor authentication where available. If you suspect your account has been compromised, please contact [email protected] immediately.
9 Your Rights
As a 7z77 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a verified request.
Right of Access
You may request a copy of all personal data 7z77 holds about you. We will provide this in a structured, commonly used format within 30 days.
Right to Rectification
If any personal data held by 7z77 is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Right to Restrict Processing
In certain circumstances, you may request that 7z77 limits how it uses your data while a dispute or review of accuracy is ongoing.
Right to Data Portability
You may request that 7z77 provides your personal data in a machine-readable format for transfer to another service provider where technically feasible.
Right to Object
You may object to 7z77 processing your data on the basis of legitimate interests, including for direct marketing or profiling purposes, at any time.
10 Children & Minors
The 7z77 platform is strictly intended for adults aged 21 years and above. 7z77 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to 7z77 or has accessed the platform without authorisation, please contact us immediately at [email protected]. Upon verification, we will promptly close the relevant account and delete all associated personal data.
7z77 employs age verification checks during the registration process and reserves the right to request additional proof-of-age documentation at any stage. Any account found to belong to a person under 21 years of age will be suspended and all balances forfeited in accordance with the Terms & Conditions.
11 Third-Party Links
The 7z77 platform may contain references to third-party payment providers and game studios. Please note that 7z77 has no control over the privacy practices of third-party websites or services that may be accessible from external contexts. This Privacy Policy applies solely to personal data collected and processed by 7z77 directly through the 7z77.io platform. We encourage players to review the privacy policies of any third-party service providers they interact with independently of the 7z77 platform.
12 Policy Updates
7z77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the email address associated with their account at least 7 days before the revised Policy takes effect. The effective date at the top of this Policy will be updated to reflect the date of each revision.
Continued use of the 7z77 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically. If you have any questions about changes made, please contact our support team at [email protected].
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7z77 handles your personal data, please contact our dedicated data support team using the details below. All privacy-related correspondence is handled confidentially.
Email: [email protected] — use subject line "Privacy Policy Query" or "Data Rights Request"
Response Time: Within 30 days of a verified written request
Hours: Available in Bangladesh Standard Time (BST, UTC+6), 7 days a week
If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint through 7z77's formal dispute resolution process as described in the Terms & Conditions. 7z77 takes all privacy complaints seriously and is committed to resolving them in a fair and timely manner.
Have Questions About Your Data?
Our support team is available around the clock on Bangladesh Standard Time to handle any privacy queries, data access requests, or account concerns. You can also visit our FAQ for quick answers, or explore our Responsible Gaming page to learn about the self-exclusion and deposit limit tools available on 7z77.